{"id":6593,"date":"2021-10-18T17:36:00","date_gmt":"2021-10-18T15:36:00","guid":{"rendered":"https:\/\/www.domainedeladombes.com\/foire-aux-questions\/"},"modified":"2026-05-02T11:09:19","modified_gmt":"2026-05-02T09:09:19","slug":"foire-aux-questions","status":"publish","type":"page","link":"https:\/\/www.domainedeladombes.com\/en\/foire-aux-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"reservation-et-reglement\">Bookings and payment<\/h2>\n<div id=\"customblock-block_237ace767e5ed450f1c56f1cd2ba9067\" class=\"accordion \">\n  <h3>At this time, how to book safely?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Book today care-free <b>with the cancellation insurance<\/b> <\/p>\n<p><strong>This entitles you to cancel <b>your booking up to the start date of your stay in all of the following cases:+.<\/b><\/strong><\/p>\n<ul>\n<li>COVID 19 (positive test or in contact with someone positive)<\/li>\n<li>Other medical reasons (health state not allowing you to move or go in holidays)<\/li>\n<li>Professionnal reasons<\/li>\n<li>Personal reasons<\/li>\n<\/ul>\n<p><u>Further details:<\/u><\/p>\n<p>&#8211;<u> Case 1: Cancellation D+8 before the beginning of the stay :<\/u><\/p>\n<p>The sums paid for the reservation will be converted into a credit note valid for 1 calendar year or reimbursed at the customer&#8217;s request. (Excluding cancellation guarantee). <\/p>\n<p>&#8211;<u> Case 2: Cancellation between D-8 and D-0 before the beginning of the stay :<\/u><\/p>\n<p>A voucher for the sums paid will be issued and valid for 1 calendar year (excluding the amount of the cancellation guarantee).<\/p>\n<p><em><strong>This option is to take maximum in the following 48h of your booking, it corresponds to 10% of the price of your stay (without added services)<\/strong><\/em><\/p>\n<p>Without the cancellation insurance, all the reasons above-mentioned can not justify a cancellation of your stay. We invite you to consult the<a href=\"https:\/\/www.domainedeladombes.com\/en\/conditions-generales-de-vente\/\">General Terms and Conditions<\/a> <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_5d0c4e808061e5d9877f573d222caf6e\" class=\"accordion \">\n  <h3>Is there a deposit to make?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Yes, we ask for a 30% deposit within 8 days of booking and the balance of the stay no later than 30 days before your arrival.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_7f64029b5e638f9b0ee57c729c923602\" class=\"accordion \">\n  <h3>Are the availibilities on the website updated?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Yes, all our availabilities are updated instantaneously, the search is done according to the date of stay or via the lodge page according to the cabin. Don&#8217;t hesitate to call us directly at <a href=\"tel:0474303232\">0474303232<\/a> to make your reservation together. <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_ec90b7baf567532482b7b24923b9b4d6\" class=\"accordion \">\n  <h3>Is there a waiting period to receive the confirmation of my internet request?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>You will receive your booking confirmation or a reply to your internet request within 24 to 48 hours. Always check your junk\/spam mail. <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_99ccd4d4647f35ea1c20f2c8f8b5cc66\" class=\"accordion \">\n  <h3>What are the payment options?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>You can pay by cheque, credit card, cash, vacation vouchers, ANCV Connect and bank transfer.<\/p>\n<p>We also accept certain Wonderbox offers and Cabanes de France vouchers for stays.<\/p>\n  <\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"hygiene-securite\">Health &amp; Safety<\/h2>\n<div id=\"customblock-block_ddfb1a5c139b10c483dc393cfb64fd5e\" class=\"accordion \">\n  <h3>What are the measures put in place?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>The whole team looks forward to welcoming you soon.<br \/>\nOur cleaning protocols are designed to ensure that we can welcome you in the best possible conditions.<\/p>\n<p>Our team is trained in the use of environmentally responsible products.<\/p>\n  <\/div>\n<\/div>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<h2 class=\"wp-block-heading\" id=\"informations-pratiques\">Practical information<\/h2>\n<div id=\"customblock-block_6c751e0c30e87c15c01419a3efaab720\" class=\"accordion \">\n  <h3>What time can I arrive?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Keys are handed over <strong>from 3pm <\/strong>, but you are welcome to arrive earlier to take advantage of the Domaine.<br \/>\nSimply report to reception, where our team will welcome you and provide you with access bracelets, a map and explanations of our offers.<\/p>\n<p><strong>All arrivals after 6pm must be notified to reception so that we can organize your arrival together.<\/strong><\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_c45820f832e9d6064f23ae7bf6f0d29e\" class=\"accordion \">\n  <h3>Can we go the swimming pool for the day?<\/h3>  \n  <div class=\"content-accordion\">\n    <p><strong>Our swimming pool is not accessible if you don&#8217;t stay with us. The same goes for walks around our estate and to our animal parks. This is reserved for people with a reservation. <\/strong><\/p>\n<p>If you come for the day, you&#8217;ll have access to accrobranche, mini-golf, mountain biking, Rosalie, Duo Bike, rowing, fishing, SPA&#8230;<br \/>\nYou&#8217;ll find more information on the <a href=\"https:\/\/www.domainedeladombes.com\/en\/activites\/\">activities<\/a> page of our website.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_73ffc5c5cdf680ed6332891f9cea756f\" class=\"accordion \">\n  <h3>How to visit a wildlife park  <\/h3>  \n  <div class=\"content-accordion\">\n    <p><strong>We don&#8217;t offer day passes like the zoos. The animal zone and the rest of the estate are reserved for people with a reservation.  <\/strong><\/p>\n<p>If you come for the day, you&#8217;ll have the chance to see our animals if you book one of the following activities:<br \/>\n&#8211; Private visit with an animal keeper.<\/p>\n<p>&#8211; Rent a mountain bike, Mono\/duo bike or Rosalie to discover the Domaine while pedaling for 1 hour.<\/p>\n<p>&#8211; Escape Quest: discover the estate through a treasure hunt full of enigmas.<\/p>\n<p>You can find more information on the <a href=\"https:\/\/www.domainedeladombes.com\/en\/activites\/\">activities<\/a> page of our website.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_873d7ed44a3085555ec4901a83bdf2d0\" class=\"accordion \">\n  <h3>What time do we need to leave the accommodation on day of departure?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Accommodation must be vacated <strong>by 11 a.m. at the latest<\/strong> (it is possible to check out at 3 p.m. if the cabin is not relet for \u20ac15 (check with reception on site).<\/p>\n<p><strong>You are welcome to stay all day on the estate and enjoy the activities and animals after vacating your accommodation.<\/strong><\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_6b8b4fbc404bbf406f04e6647013691d\" class=\"accordion \">\n  <h3>Can we visit the Domaine and the accommodations for a future booking?<\/h3>  \n  <div class=\"content-accordion\">\n    <p><strong>No, it is not possible to visit in order to preserve the tranquility of our vacationers staying at the Domaine and mostly to keep some surprise.<\/strong> You&#8217;ll find all the relevant information on our website, and of course our team is at your disposal for any further details you may require.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_be2aec3c939e42085704350ad09a59da\" class=\"accordion \">\n  <h3>Is there a wifi connection?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>At the Domaine de la Dombes, disconnection is in the spotlight. So,<strong> no wifi throughout the Domaine <\/strong>!<br \/>\nA wifi point is only available at reception and in the bar.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_298164bb212671cda6d9bb4afedc7bec\" class=\"accordion \">\n  <h3>Is there charging station for electric cars on the spot? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>Yes, we have a SKWATT charging station located in front of reception to charge electric vehicles at the Domaine.<br \/>\nUse and payment are completely autonomous via a QR CODE on the station.<\/p>\n<p>Warning: cable not supplied, HAGER 16A reinforced socket.<\/p>\n<p class=\"elementor-icon-box-title\">3.7 kW of power -&gt; 80% of a standard battery recharged in 10 hours, i.e. one night or one day.<\/p>\n<p>You can also find them in nearby supermarkets (about ten minutes away).<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_4cc262fdb3b0d45ec109beb32ccb9ace\" class=\"accordion \">\n  <h3>Can I join the Domaine by public transports? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>There is no public transport to the Domaine. The nearest train station is in Saint Paul de Varax, 4km away. <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_d8e7ebe9bb92041010ce399240bfd726\" class=\"accordion \">\n  <h3>Can I come with horses? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>We are listed as a &#8220;Relais \u00e9tape&#8221; on the Ain \u00e0 cheval website. You can bring your horses to the Domaine. We have a saddlery at your disposal, and we can welcome your horses in our donkey and toy donkey parks.  <\/p>\n  <\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"sejour\">Stay<\/h2>\n<div id=\"customblock-block_129733d9192a84a89ff8640afbefa450\" class=\"accordion \">\n  <h3>What should we bring for a night in a cabin?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>It is essential to bring <strong>a flashlight,<\/strong> <strong>toiletries<\/strong> (towel, shower gel and shampoo), a <strong>water bottle<\/strong> and a <strong>charged cell phone<\/strong>.<\/p>\n<p>Pillows, sheets and comforters are provided on site.<\/p>\n<p>Remember to bring a credit card for the accommodation deposit.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_654d3b4e0aca7016742746aba29afed3\" class=\"accordion \">\n  <h3>Can I come with a baby?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>We have a number of family cabins available for children under 2: Iris, Ranch, Fawn, Boar, Oak, Glade, Prestige, Hedgehog, Imp, Owl, Dovecote, Marcassin, Reserve, Caba&#8217;tente and Sika.<\/p>\n<p>We offer rental and installation of an umbrella bed in a selection of cabins. Contact reception for rates and availability. <\/p>\n<p><strong>Under 2 years old the child is free, more than 2 years old the child is considered as an extra person occupying a bed and taking a breakfast. <\/strong><\/p>\n<p>For camping rentals, the Meubl\u00e9s, Casas and Hekipia ranges can accommodate an umbrella bed under certain conditions (please call or e-mail for details).<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_57c1344c6685856a4eba6fc32fee9dae\" class=\"accordion \">\n  <h3>Can I come with a pet?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Pets are welcome on our bare pitches, and in our camping accommodations (Meubl\u00e9 de tourisme, Casas, Hekipia). They are not, however, permitted in unusual accommodation. <\/p>\n<p>Your vaccination record must be up to date. You can walk around the estate with your pet on a leash, but <strong>they are not allowed in the animal area<\/strong>. <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_d90c827f58ca5b77e88de9c22e942ee5\" class=\"accordion \">\n  <h3>Can we have visitors during our stay? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>Each guest can have <strong>only one visitor per day<\/strong>. (E.g.: if there are 3 of you staying, you can have a maximum of 3 visitors). <\/p>\n<p>They must present themselves at reception, indicating the name of the resident, and pay a <strong>fee of \u20ac4<\/strong> per person.<br \/>\nAll visitors under 2 years of age are free.<br \/>\nWith this bracelet, visitors have the right to access the Domaine on foot and for swimming (the vehicle must remain in the outside parking lot in front of reception).<br \/>\nAll visitors must <strong>leave the site by 7pm<\/strong>.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_5f681f3187410a1b2c390928fa429e48\" class=\"accordion \">\n  <h3>Can I book several accommodations for a group?  <\/h3>  \n  <div class=\"content-accordion\">\n    <p>It is possible to book several accommodations for a <strong>stay with family <\/strong>or<strong> friends<\/strong>.<\/p>\n<p>However, to ensure that your stay goes as smoothly as possible for you and for us, <strong>party nights are out of the question<\/strong>, and certain rules must be respected.<\/p>\n<p>You can find out more about our <strong>conditions for group bookings<\/strong> <a href=\"https:\/\/www.domainedeladombes.com\/wp-content\/uploads\/2025\/12\/conditions-accueil-groupe-2026.pdf\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_11fb6e7779a67aa4cfda0324a5e8ebc1\" class=\"accordion \">\n  <h3>What tourist attractions can I visit around the Domaine during my stay? <\/h3>  \n  <div class=\"content-accordion\">\n    <ul>\n<li>Medieval town of P\u00e9rouges (25 km)<\/li>\n<li>Village of Ch\u00e2tillon sur Chalaronne (20 km)<\/li>\n<li>Bird Park (18 km)<\/li>\n<li>Monastery of Brou (19 km)<\/li>\n<li>Aquatic gardens (32 km)<\/li>\n<li>Caves of the Balme (44 km)<\/li>\n<\/ul>\n<p>For more information about the tourist attractions of the surroundings, consult the website <a href=\"https:\/\/www.dombes-tourisme.com\/\">Dombes Tourisme.<\/a><\/p>\n  <\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\" id=\"restauration\">Catering<\/h2>\n<div id=\"customblock-block_c562b957140891949b10fa548abc9e17\" class=\"accordion \">\n  <h3>Is breakfast included?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Breakfast is<strong> included and delivered to all our lodges<\/strong> in the morning between 8:30 and 9 am. It includes bread, butter, jam, honey, spreads, pastries, fruit juice and hot drinks. <\/p>\n<p>Breakfast <strong>is not included for the Meubl\u00e9s, Casa and Hekipia ranges <\/strong>, but can be added as an optional extra for \u20ac12 per person.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_2e9c4964cf6d6acb99022b464092222f\" class=\"accordion \">\n  <h3>Eat on the spot?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>We offer on the spot:<\/p>\n<ul>\n<li>the delivery of dinner basket<\/li>\n<li>takeaway sales of a 100% local produce tasting session<\/li>\n<li>sale of drinks and snacks at reception (chips, terrine, water, soft drinks, beer, etc.)<\/li>\n<li>A snack bar with a wide choice of snacks (open at certain times of the season)<\/li>\n<\/ul>\n<p>You can bring your own cold picnic, or go out and dine in one of the local restaurants. The choice is yours! <\/p>\n<p><strong>IMPORTANT: no cooking device is allowed (bbq, plancha, raclette device, crepe device&#8230;)<\/strong><\/p>\n  <\/div>\n<\/div>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"bon-cadeau\">Gift coupon<\/h2>\n<div id=\"customblock-block_54bbe3690952291f024023b860b9ce18\" class=\"accordion \">\n  <h3>How do I book with my gift voucher?  <\/h3>  \n  <div class=\"content-accordion\">\n    <p>You can make your reservation directly <strong>online on our website<\/strong>. Just make sure you select the &#8220;gift voucher&#8221; payment method at the end of your booking, and send us an e-mail with your gift voucher number. <\/p>\n<p>Alternatively, you can call or e-mail us to make your reservation.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_63987379553025837c20647f465bfef6\" class=\"accordion \">\n  <h3>How long is a gift coupon valid?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Our gift vouchers are <strong>valid for 2 years<\/strong> from the date of purchase. The validity date is indicated on the gift voucher. The estate is open from April to November (depending on the season), but we have a year-round telephone service for reservations. We recommend booking in advance for availability on a Saturday evening (6 to 8 months in advance).   <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_7ffbfa2f1527cd48f826031f31791843\" class=\"accordion \">\n  <h3>Is it possible to extend the validity of a gift coupon?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Yes, you can extend the vailidity of a gift coupon for an extra year, for the price of 20\u20ac. The extension demand needs to be done in writing before the initial ending date of the gift coupon. <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_b0e2ef8ec75daeb8e4bf961862627ebc\" class=\"accordion \">\n  <h3>Can we modify our gift coupon?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Yes, your gift voucher can be modified: number of people, type and range of accommodation, various options. Just call us directly or send us an e-mail to discuss it together. <\/p>\n  <\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Fidelity program<\/h2>\n<div id=\"customblock-block_3caeddd75d2532d61467543d5f5b29bd\" class=\"accordion \">\n  <h3>What benefit can I get from the fidelity program? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>By subscribing to the loyalty program, you accumulate points which entitle you to discounts on your next stays, according to different levels. Find out more about this program <a href=\"https:\/\/www.domainedeladombes.com\/en\/new-fidelity-offer\/\">here<\/a>. <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_acf54867138d4263caf09077566c0b80\" class=\"accordion \">\n  <h3>How to become a member of the fidelity program? <\/h3>  \n  <div class=\"content-accordion\">\n    <ul>\n<li>By creating your online account (already client? Connect with your IDs on our website)<\/li>\n<li>Consult the section &#8220;my advantages&#8221;<\/li>\n<li>Subscribe to the fidelity program<\/li>\n<\/ul>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_218aa468c8e7fdeeddbda9be049cf026\" class=\"accordion \">\n  <h3>How many points do I need to benefit from discounts? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>Over the course of your stay, you&#8217;ll be able to accumulate points to reach different levels and benefit from discounts. The tiers are as follows: <\/p>\n<ul>\n<li><strong>HORTENSIA<\/strong>: from 1000 to 2500 points; you will benefit from a <strong>-5<\/strong>% discount for your next stays<\/li>\n<li><strong>EPICEA:<\/strong> 2500 to 000 Points; you will benefit from a <strong>-10%<\/strong> discount for your next stays<\/li>\n<li><strong>SEQUOIA<\/strong>: 5000 Points et +; you will benefit from a <strong>-15%<\/strong> discount for your next stays<\/li>\n<\/ul>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_5a6470ee1e8057dab8a932de991feac0\" class=\"accordion \">\n  <h3>How are the points calculated? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>The points are calculated depending on your stays at the Domaine. <strong>1\u20ac = 1 POINT<\/strong> (on the price of the nights only, pre-tax price)<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_02f44ea646a8c406c77e8e57981ffea5\" class=\"accordion \">\n  <h3>When are my points credited?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>Your points will be credited to your account 3 days after your departure. You can check your points on your account online. <\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_534e3afbf9b9b234605e62339740cbd8\" class=\"accordion \">\n  <h3>What is the period of validity of my fidelity program?<\/h3>  \n  <div class=\"content-accordion\">\n    <p>You fidelity card in valid 2 years from the date of your subscription.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_35003696a0c552d4e37cee253984d725\" class=\"accordion \">\n  <h3>Can I give my points to somebody else or have many accounts? <\/h3>  \n  <div class=\"content-accordion\">\n    <p>The fidelity program is nominative; only one account by person is possible.<\/p>\n  <\/div>\n<\/div>\n<div id=\"customblock-block_d6da094eae1e5537ca6581ef22270011\" class=\"bloc-beige \">\n  <h3 style=\"text-align: center;\">Do you still have questions?<\/h3>\n<p style=\"text-align: center;\"><a class=\"btn-blue\" href=\"https:\/\/www.domainedeladombes.com\/en\/contact\/\">Contact us<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Bookings and payment Health &amp; Safety Practical information Stay Catering Gift coupon Fidelity program<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6593","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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