General terms and conditions of sale
(Updated 11/25/2025)
SAS Domaine de la Dombes – Chemin de Verfey 01240 Saint Paul de Varax – 0474303232
ARTICLE 1. SCOPE OF APPLICATION
These General Terms and Conditions of Sale can be accessed at any time on the www.domainedeladombes.com website; they may be updated, but the version valid at the time an Order or Service is placed will prevail.
In the absence of proof to the contrary, the data recorded in the Service Provider’s computer system constitutes proof of all transactions concluded between the Customer and the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and object to the processing of personal data, at any time, if the processing is not essential to the execution of the order and the stay, as well as their consequences.
The Customer declares that he has read and accepted these General Terms and Conditions of Sale, either :
-When booking online by ticking the appropriate box
When validating the booking option received by e-mail by sending payment
For any reservation via a gift voucher by e-mail or telephone, without return (or contestation) from the customer after 8 days.
ARTICLE 2. PRICING
-Free booking fees
-The rate applicable to the stay is the rate in force on the day of booking. The prices are expressed in Euros including taxes.
-Rates vary according to the period (low or high season) and any discounts, occasional promotions or services offered by the Service Provider. Promotions do not apply retroactively to bookings already made.
Our rates include access to the swimming pool, animal parks and other facilities.
2.1 TOURIST TAX
Tourist tax not included: €0.51/day/person aged 18 and over, subject to changes in municipal by-laws.
2.2 ECOPARTICIPATION
Eco participation: €0.49/day/person. It corresponds to the waste fee and participation in sorting and recycling.
2.3 METHOD OF PAYMENT
We accept the following methods of payment: cheque payable to Domaine de la Dombes (French accounts only), cash, vacation voucher, bank transfer, Cabane de France cheque or credit card: Eurocard, Mastercard, Visa.
2.4 GIFT COUPON VALIDITY AND EXTENSION
The offers are valid for a provided period by the establishment at the time of the purchase, the validity period strats at the date of the purchase and not at the date of the booking on the website. The booking and the dates of the stay must be done during the validity period of the offer.
The establishment is in no way responsible for booking services. The establishment reserves the right to determine the dates on which services are available. These dates are available for review at the time of booking.
In the case in which this validity period is exceedeed, the offer is not refundable and will be considered as acquired by the establishment.
The establishment reserves the right to apply an additional one-year voucher extension, costing 20 euros, if the above-mentioned validity date is exceeded.
ARTICLE 3. OPTIONS AND RESERVATIONS
The reservation becomes effective only with the Domaine’s agreement, after receipt of the deposit; or after your acceptance of the general conditions of sale and payment when booking online, followed by our confirmation.
The Domaine is free to make or refuse reservations, depending on availability, and in general on any circumstances likely to interfere with the execution of the reservation. The Domaine offers family-oriented holidays. The management reserves the right to refuse any booking that runs counter to this principle. In the event of planning requirements or force majeure, the management reserves the right to change the rental or pitch number.
All reservations are strictly personal. Under no circumstances may you sublet or transfer your reservation without the prior consent of the Domaine.
We reserve the right to refuse access to people arriving with a number of participants greater than the capacity of the rented accommodation or to increase the cost of the stay. The same applies if the minimum age is not respected.
The customer is responsible for his choice of reservation and its suitability to his needs, so that the responsibility of the Domaine can not be sought.
By making a reservation, customers are aware that their stay will take place in the heart of nature, with the hazards that this can present: variable weather, the presence of insects, birds and mammals near the cabins, and the possibility of encountering them indoors too.
An option can be placed by the Customer for a period of 8 days, without confirmation from the Customer it will be cancelled by the Service Provider.
Any Order constitutes the formation of a contract concluded remotely between the Customer and the Service Provider. The Service Provider undertakes to provide the reserved Services. It is the Customer’s responsibility to verify the accuracy of the Order and to notify the Service Provider immediately of any errors.
It is not permitted to have an outside service provider work in your cabin or on the estate (photographer, decorator, event agency, etc.) without authorization from the estate. If you need an outside service provider, please contact us at and we’ll discuss your request together.
ARTICLE 4. TERMS OF PAYMENT
4.1 DEPOSIT AND BALANCE
-For bookings made more than 30 days before the start of the holiday, a deposit of 30% of the price of the services booked must be paid within 8 days of booking. The balance must be paid no later than 30 days before the start of your stay.
-For bookings made less than 30 days before the start of the holiday, full payment must be made at the time of booking.
4.2 NON-COMPLIANCE WITH PAYMENT TERMS
In the event of non-compliance with payment conditions, the Domaine de la Dombes will send the Customer a reminder and a cancellation warning. If no response is received from the Customer within 24 hours, the Domaine reserves the right to cancel the provision of the Services ordered, to retain the deposit and to offer these Services for rental again.
ARTICLE 5. CHANGES AND CANCELLATIONS
5.1 NO RIGHT OF WITHDRAWAL
In accordance with article L.221-28 of the French Consumer Code, the Domaine informs its customers that the sale of accommodation services provided on a specific date, or according to a specific frequency, is not subject to the provisions relating to the 14-day cooling-off period.
5.2 CHANGE OF STAY
-The Domaine reserves the right to change the name and number of participants at any time without incurring booking fees.
-A change of date and/or type of accommodation, subject to availability and possibilities, is tolerated within 48 hours of the effective booking date, without justification or booking fees.
After these 48 hours: A modification of the date and/or type of accommodation is tolerated up to 30 days before the stay. A new reservation within the following 6 months (excluding closing periods) must be made immediately between the Customer and the Supplier. A modification fee of 5% of the initial stay will be charged.
Any cancellation request by the Customer must be made in writing by precising the customer reference and the reason. No request by telephone will be receivable.
No changes will be accepted less than 30 days before the start of your stay (see article 5.2 CANCELLATION).
Any request to reduce the length of your stay is considered a partial cancellation and will be subject to the cancellation and interruption of stay conditions.
Any stay interrupted or shortened (late arrival, early departure) due to the customer’s fault will not give rise to a refund or voucher.
If no change is made, the customer will be obliged to continue his stay under the original booking conditions, or to cancel it in accordance with the cancellation conditions.
5.3 CANCELLATION
5.3.1 Cancellation of stay by the Domaine
Pre-stay :
In the event of cancellation by the Domaine, the sums paid for the reservation will be refunded in full or, at the customer’s request, converted into a credit note for 1 calendar year. However, such cancellation may not give rise to the payment of damages.
During your stay :
The Service Provider reserves the right to cancel a stay at the last minute for safety reasons. Relocation will be offered subject to availability and at no extra charge, and in this case only, the Customer will benefit from a 50% discount on a future stay equivalent to the initial stay over one calendar year. No other compensation may be claimed.
If no alternative accommodation is available, the Service Provider will do its best to help the Customer find accommodation in the vicinity. The sums paid for the reservation will be refunded in full or, at the Customer’s request, converted into a credit note for 1 calendar year. However, this cancellation cannot give rise to the payment of damages.
5.3.2 Cancellation of the stay by the Customer
All cancellation requests must be made by e-mail to . You must ensure that your e-mail is received (confirmation of cancellation will be sent by e-mail within 48 hours).
Cancellations made by telephone will not be accepted.
Any cancellation will result in the cancellation of the reservation and the Domaine reserves the right to offer the accommodation for rental again.
Before your stay WITHOUT cancellation insurance
For one of the following reasons until the date of arrival:
-Border closures by administrative decision
-Travel limited to a certain number of kilometers by administrative decision, making it impossible to come to the campsite.
In the event of hospitalization, serious accident or death of an ascendant or descendant (brothers or sisters, brothers-in-law or sisters-in-law, sons-in-law or daughters-in-law, fathers-in-law or mothers-in-law, parents, legal guardians or grandparents) on presentation of proof.
Supporting documents must be sent within 10 working days of the event. You must ensure that your e-mail is received (a confirmation of cancellation will be sent by e-mail within 48 hours).
A voucher for the full amount paid, valid for 1 year, will be issued by the campsite. If the customer refuses to accept the voucher, the corresponding amount will be refunded on request.
For all other reasons :
–Case 1: Cancellation D+30 before the start of the stay : The 30% deposit will be retained by the Domaine as a cancellation fee. The sums paid, deducted from the deposit, will be reimbursed.
– Case 2: Cancellation between D-30 and D-8 before the start of the stay : The Domaine will retain 50% of the total cost of the stay as a cancellation fee. The sums paid, deducted from the deposit, will be reimbursed.
– Case 3: Cancellation between D-7 and D-0 before the beginning of the stay :
All sums paid, i.e. the full amount of the stay, are retained by the Domaine. No refunds will be made.
If the customer does not show up at the Domaine, and without having informed the Domaine by mail or e-mail beforehand, the reservation will be considered as cancelled by the customer. The Domaine therefore reserves the right to offer the accommodation for rental again.
In the event of cancellation, the amount paid in vacation vouchers cannot be reimbursed, in accordance with article L.112-14 I. of the French Monetary and Financial Code. In this case, a non-refundable voucher valid for 1 year will be issued for the amount paid in vacation vouchers, less any deposit, in accordance with the above conditions.
Before your stay WITH cancellation insurance :
– Case 1: Cancellation D+8 before the beginning of the stay :
The sums paid for the reservation will be converted into a credit note valid for 1 calendar year or reimbursed at the customer’s request. (Excluding cancellation guarantee).
– Case 2: Cancellation between D-8 and D-0 before the beginning of the stay :
A voucher for the sums paid will be issued and valid for 1 calendar year (excluding the amount of the cancellation guarantee).
During your stay :
In the event of refusal of accommodation (fear, vertigo), the Domaine will do its best to offer the Customer alternative accommodation, subject to availability (with or without supplement, depending on price). The Service Provider may not be held responsible in the event of the Customer’s departure, and no compensation may be claimed.
5.4 MODIFICATION/CANCELLATION OF ANNEX SERVICE
5.4.1 By the Domain :
The Domaine reserves the right to modify or cancel the reserved time slot at short notice for safety or technical reasons. In the event of refusal by the customer, the sums paid for the reservation will be reimbursed in full. However, this refund will not give rise to the payment of damages.
5.4.2 By the Customer :
Any cancellation request by the Customer must be made in writing by precising the customer reference and the reason. No request by telephone will be receivable.
In the event of a change in the number of participants by the customer, as a commercial gesture, the Domaine will readjust the price and grant a CREDIT of the difference to be spent on site during the current stay. No refund of the difference may be claimed.
Should the customer be unable to take part in an activity (booked and paid for in advance) due to a justified state of health, he/she must inform the Domaine 24 hours in advance. In this case, the Domaine will first give the customer a credit note valid for the current stay, and then reimburse the remaining amount on the day of departure.
Modification + 48 hours before the date of the service, free of charge. A new booking date must be agreed between the Customer and the Service Provider within the following 6 months (excluding closing periods).
Changes made less than 48 hours before the date of service. A modification fee of 5% of the initial service will be charged. A new reservation date must be agreed between the Customer and the Service Provider within the following 6 months (excluding closing periods).
If no date is agreed between the Customer and the Service Provider, the request for modification will become a cancellation and all sums paid will be retained by the Domaine.
Any booking of ancillary services that is interrupted or shortened (late arrival, early departure) due to the customer’s fault will not give rise to a refund or voucher.
In the event of no-show for the Event, the sums paid for the reservation will be retained by the Domaine.
ARTICLE 6. WELCOME INFORMATION / HOUSE RULES
6.1 GROUP RESERVATIONS
Any booking of more than 2 accommodations by the same person or by different people who know each other and are travelling together for the same reasons at the same location.
dates of stay is considered a group.
For all group reservation requests, you must contact the campsite by telephone or e-mail. The Domaine reserves the right to examine the reservation request before accepting or refusing it. The site is not suitable for groups (parties, birthdays, EVJF…) as it is not adapted to our facilities and conditions of stay.
6.2 BARE CAMPSITE
Arrival: from 12pm. Departure: before 11am
The basic package includes the pitch + 2 people + the
1 tent or caravan + 1 car parked on the pitch or 1 camper van with access to the sanitary facilities and the various services of the Domaine. Pitches are limited to a maximum of 6 people.
Any change during your stay that is not included in the initial booking (number of participants, pets, installation, etc.) must be notified and paid for at reception.
For late departures, you may be charged an additional night’s stay at the current rate.
The “PARKING” area of the rental is designed for one vehicle only; all other vehicles must park outside the Domaine in the parking lot.
6.3 RENTAL CAMPING/UNUSUAL ACCOMMODATION
Arrival: from 3pm. Departure: before 11am
Sheets are not provided in camping rentals. Towels and tea towels are not provided.
Any broken or damaged objects will be charged to the customer, as well as the restoration of the accommodation. If the Domaine deems it necessary, a cleaning fee of €45 (incl. VAT) will be charged.
Deposit: a deposit will be requested on arrival, which will be systematically cancelled approximately 3 days after departure.
For late departures, you may be charged an additional night’s stay at the current rate.
Access to certain accommodations is forbidden to children. The price of certain services depends on the age of the children. Parents undertake to provide the Domaine with the age of their children, and remain solely responsible for their children on site. Minors must be accompanied by adults.
The “PARKING” area of the rental is designed for one vehicle only. All other vehicles must park outside the Domaine in the parking lot. Traffic is permitted between 8 a.m. and 7 p.m. to ensure peace and quiet.
If a “health pass” or “vaccination pass” is required by the government of the country of the Domaine on the dates of the stay booked, all participants in the stay, subject to this obligation, must present a valid “health pass” or “vaccination pass” on arrival to be able to enter the campsite.
6.3 SWIMMING POOL
Wristbands must be worn. Pool reserved for residents only. Not open to people with day passes. No lifeguards. Night swimming is prohibited.
For reasons of hygiene and safety, only clothing suitable exclusively for swimming, tight-fitting and short, is accepted: one- or two-piece bathing suits, swimming briefs or swimming shorts.
6.4 ANIMALS
Pets are allowed (except 1st and 2nd category dogs) ONLY on camping pitches and camping rentals, subject to a fee payable at the time of booking. They must be kept on a leash at all times. Customers must ensure that their pets do not disturb the peace and safety of other residents. Dogs are not allowed in lodges, the animal area, or on the beach and swimming pool. Vaccination records for dogs and cats must be up to date.
6.5 ANIMAL PARKS
Residents are allowed to wander freely around the parks, but non-residents are not. Beware of wild animals = for your own safety, do not put your hands through fences or wire mesh. Entry to the parks is forbidden for safety and hygiene reasons. Customers may be authorized to enter the small farm or aviary only on private visits (in the presence of the caretaker and in compliance with safety and hygiene regulations).
6.6 CUSTOMER OBLIGATIONS
-The customer is responsible for the surveillance of his/her personal belongings (bicycles, etc.). The Domaine declines all responsibility in the event of theft, fire, bad weather, etc. and in the event of incidents for which the customer is liable. The Domaine cannot under any circumstances be held responsible for accidents, injuries, irregularities, etc.
–Barbecues are forbidden in the case of unusual accommodation. Only charcoal or gas barbecues are authorized for bare pitches and camping rentals, with the obligation of a water point nearby. .
–Each tenant is responsible for any disturbance or nuisance caused by people staying with or visiting him/her. To respect the tranquility of the site, no night-time entertainment (no more noise after 10pm).
–The Domaine does not tolerate drunkenness or violence on site and reserves the right of exclusion in such cases.
-Smoking banned in accommodation.
Customers hosted at the Domaine must be covered by third-party liability insurance.
–All customers are required to comply with these rules and regulations. Failure to comply with these rules may result in expulsion, without refund.
-At the end of the stay, the customer must check that no personal belongings have been left in the accommodation or communal areas. All items must be claimed within one month of departure. They will be dispatched upon receipt of the amount of the postal charges relating to their dispatch.
6.7 OBLIGATIONS OF DOMAINE DE LA DOMBES
The Service Provider undertakes to provide accommodation that complies with hygiene and equipment standards.
In order to assert his rights, the Customer must inform the Service Provider, on the spot, of the existence of the defects.
of compliance within a maximum of 24 hours from the day and time of arrival.
The Service Provider will ascertain, rectify, have rectified (to the extent possible) or compensate for any services found to be defective as soon as possible after the Service Provider has ascertained the defect or fault.
The Service Provider’s guarantee is limited to the reimbursement of Services actually paid for by the Customer. The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of an event of force majeure as usually recognized by French case law.
The Services provided through the Provider’s website www.domainedeladombes.com comply with the regulations in force in France.
ARTICLE 7. LOYALTY PROGRAM
7.1 PURPOSE
The purpose of the Domaine de la Dombes loyalty program is to enable customers to benefit from the advantages mentioned below. All participants declare that they have read these terms and conditions and accept them unreservedly. These terms and conditions may change and evolve over time. Le Domaine may terminate the loyalty program at any time by ceasing to offer new registrations to its customers. In this case, members will be able to use their points until the end of season N+1. They will be lost if not used.
7.2 MEMBERSHIP CONDITIONS
The loyalty program is open to anyone over the age of 18 and is free of charge. The member must provide certain information when subscribing to the loyalty program. The Domaine will be informed as soon as possible of any change of address, name or any other necessary information. Loyalty program members agree to receive emails concerning their program. As part of the program, the Domaine may offer promotions and distribute them to members via a newsletter, for example. The loyalty account identification number is personal and cannot be transferred under any circumstances. The card is valid for two years from the date of subscription. If loyalty points are not used, they will be lost. Any fraudulent use of the loyalty account will be punished immediately by its cancellation.
7.3 ACCUMULATION OF POINTS
Points are only awarded for stays at the Domaine since the date of subscription to the program. Points are earned for each night spent (except for free nights), and according to the type of accommodation and its price. Points are calculated as follows: 1€ = 1 point. Points acquired may not give rise to any financial consideration whatsoever. Points are accumulated for each stay made by the loyalty account holder. It is therefore impossible to combine points from different accounts. Points are awarded automatically, 3 days after the end of the stay. If points are not accumulated, customers can always claim them from the Domaine’s reception team on presentation of their invoice. In the event of expenditure of an amount in euros that includes centimes, the amount will be rounded up.
7.4 USING POINTS
The number of points required to obtain a discount varies according to each level:
HORTENSIA : from 1000 to 2499 points : You’ll receive a -5% discount on your next stay.
EPICEA : from 2500 to 4999 points : You’ll receive a -10% discount on your next stay.
SEQUOIA : 5000 Points and more. You’ll receive a 15% discount on your next stay.
Reservations for stays using these points can be made on the website via your customer account, or with the Domaine’s reception team, informing them of your wish to use your points. Members can access their points balance by logging on to the My Account area at > Mes avantages on the www.domainedeladombes.com website .
Members have the right to withdraw from the program. He/she must notify us in writing, in which case all points accumulated will be forfeited.
ARTICLE 8. INTELLECTUAL PROPERTY
Site content www.domainedeladombes.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, broadcast, total or partial use of this content is strictly forbidden and is prone to constitue a counterfeiting offence.
In addition, the Service Provider retains all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) for the purpose of providing the Services to the Customer. The Customer therefore refrains from reproducing or exploiting said studies, drawings, models, prototypes, etc., without the express, written and prior authorization of the Service Provider, which may be subject to a financial consideration. The same applies to names, logos or, more generally, any graphic representation or text belonging to or used and distributed by the Service Provider.
ARTICLE 9. IMAGE
You authorize the Domaine de la Dombes, and any person that the Domaine may wish to replace you, to photograph, record or film you during your stay and to use said images, sounds, videos and recordings on any medium (in particular on websites or pages – including Facebook – and on presentation and promotional media). This authorization is valid for
both for you and for the people living with you.
you. Its sole purpose is to promote and animate the Domaine, and it may in no way damage your reputation. This authorization is granted free of charge, for all countries and for a period of 5 years.
ARTICLE 10. DISPUTE / MEDIATION
Any complaint concerning the non-conformity of the services in relation to the contractual commitments must be notified by registered letter with acknowledgement of receipt or by e-mail to Domaine de la Dombes.
Any and all disputes arising out of or in connection with the purchase and sale transactions entered into pursuant to these general terms and conditions of sale, concerning the validity, interpretation, performance, termination, consequences and consequences thereof, which cannot be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of ordinary law.
Consumer mediator: In accordance with the provisions of article L 1612-1 of the French Consumer Code, any campsite customer has the right to have recourse, free of charge, to a consumer mediator for the amicable resolution of a dispute with the campsite operator. The contact details of the consumer ombudsman are as follows: CM2C mediation center, after a period of one month following the sending of these letters/emails. You must file a claim online at www.cm2c.net or by post: CM2C – 14 rue Saint Jean 75017 PARIS.
ARTICLE 11. DATA PROCESSING AND PRIVACY
The information you give us when placing your order will not be passed on to any third party. This information will be considered confidential. It will be used solely by the internal services of Domaine de la Dombes, to process your order and to reinforce and personalize communication and the offer of services reserved for Domain de la Dombes customers according to your centers of interest.
In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to any personal data concerning you. To do so, simply send us a request by post.
