Frequently asked
questions

Book today care-free with the cancellation insurance

This one gives right to the cancellation of your booking up until the date of the beginning of your stay, for the following reasons:

• COVID 19 (positive test or in contact with someone positive)
• Other medical reasons (health state not allowing you to move or go in holidays)
• Professionnal reasons
• Personal reasons

Further details:

• More than 8 days before your stay, choose between: the REFUNDING of the stay (without the insurance fees) or a VOUCHER available for 1 calendar year.
• Less than 8 days before your stay, get a VOUCHER of the amounts paid, available for 1 calendar year

This option is to take maximum in the following 48h of your booking, it corresponds to 10% of the price of your stay (without added services)

Without the cancellation insurance, all the reasons above-mentioned can not justify a cancellation of your stay. We invite you to consult theGeneral Terms and Conditions

Yes, we ask 30% of deposit in the 8 following days of the booking, and the balance of the payment 30 days before the beginning of the stay.

Yes, all our availibilities are instantly updated, the research needs to be made with the dates of your stay. Don’t hesitate to call us directly at +33474303232 to get all our availibilities for a particular accommodation.

You will receive your confirmation of booking or an answer to your internet request under 24h to 48h.

You can pay with a cheque, a credit card, cash, “chèques vacances” or bank transfer.

The entire team is looking forward to welcoming you soon. Our cleaning protocoles are thought in order to welcome you in the best conditions. Our team is trained to use environmentally responsible products.

The handover is from 3pm, but you can come earlier to enjoy the Domaine if you want. You just have to go to the reception in order four our team to welcome you, give you access bracelets as well as a map and explanations on our offers.

Please notify us if you arrive after 6pm.

Our swimming pool is not accessible if you don’t stay with us. Likewise, the walk around the Domaine and our animal parks are reserved to our residents.

If you come for a day, you will have access to our different activities: treetop adventure park, mini-golf, moutain bike, rosalie, duo bike, bark, fishing, wellness area… You can find more informations on the “activities” page of our website.

The accommodations need to be freed at11am maximum (possibility to take a 3pm check out if the accommodation is not book directly after for 15€, see on spot). You can absolutely stay the entire day on the Domaine and enjoy the activities and the animals after you freed your accommodation.

We don’t do daily entries to the animal parks. The walk around the animal parks is reserved to the residents.

If you come for a day, you have the possibility to see our animals if you book one of the following activities: – Private visit of one hour with an animal carer – Moutain bike, Mono/duo bike or Rosalie rental in order to discover the Domaine while cycling for 1h! You will find more informations on the “activities” page of our website.

No, it is not possible to visit in order to preserve the tranquility of our vacationers staying at the Domaine and mostly to keep some surprise. Find all the important information on the website and of course our team remains at your disposal by email or by phone for any further details.

At the Domaine de la Dombes, disconnection is in the spotlight. So no wifi in the entire Domaine! A wifi hotspot is available only at the reception.

We don’t have a charging station for electric vehicles at the Domaine. However, you can find some in supermarkets in the surroundings (approximately 10 minutes from the Domaine).

There is no public transport serving the Domaine. The nearest railway station is in Saint Paul de Varax, 4km away.

We are referenced “Relais étape” on the website of Ain à cheval. You can come with horses at the Domaine. We have a saddlery at your disposal, and we can welcome your horses in our donkeys parks.

It is essential to supply yourself with a flashlight, your toilet bag (towel, shower gel and shampoo), a bottle of water, and a charged cellphone. Pillows and duvets are provided. Think about bringing your credit card for the deposit.

We offer a few familial cabins accessible with children yougner than 2 years old: Ranch, Faons, Sangliers, Prestige, Hérissons, Lutins, Hiboux, Pigeonnier et Sika. We offer a baby bed + a baby chair for rental for 10€ on demand (depending on the stock available).

Under 2 years old the child is free, more than 2 years old the child is considered as an extra person occupying a bed and taking a breakfast.

In camping accommodations, Meublés, Casa home, Cas’âne and Casa family can welcome a baby bed under some conditions.

Pets are allowed on our camping pitches, and in our camping accommodations (Meublé de tourisme, Casa home). However, they are not welcome in unusual accommodations. You can walk with your pet around the Domaine, however they are not allowed in the animal area.

• Medieval town of Pérouges (25 km)
• Village of Châtillon sur Chalaronne (20 km)
• Bird Park (18 km)
• Monastery of Brou (19 km)
• Aquatic gardens (32 km)
• Caves of the Balme (44 km)

For more information about the tourist attractions of the surroundings, consult the website Dombes Tourisme.

Brekfast is included and delivered in all our lodges in the morning from 8.30am to 9am. It includes bread, butter, jam, honey, chocolate spread, pastry, apple juice and a hot beverage. Breakfast is not included for the Meublés, Casahome, Cas’âne and Casa family but can be added for 12€ per person.

We offer on the spot:

• the delivery of dinner basket
• the takeway sale of a 100% local products tasting basket for lunch
• Some beverages and snacks to buy at the reception (crisps, terrine, water, soda, beer…)
• A bar snack with a large choice on the spot (open during certain periods of the season)

You can brink your own picnic or even prefer to go out to eat in one of the regional restaurant. It’s as you wish!

IMPORTANT: no cooking device is allowed (bbq, plancha, raclette device, crepe device…)

Our gift coupons are valid 2 years from the purchase day. The validity date is written on the gift coupon. The Domaine is open from April to November (depending on the period) but the phone permanence is assured all year long in order to allow you to book. We recommend to book in advance for satudrays evenings (5 to 7 months in advance).

Yes, you can extend the vailidity of a gift coupon for an extra year, for the price of 20€. The extension demand needs to be done in writing before the initial ending date of the gift coupon.

Yes your git coupon in the categories STAYS, ACTIVITIES and WELLNESS can be modified: number of persons, type and range of accommodation, various options. You just have to call directly or send an email in order to see this together.

By subscribing to the fidelity program, you cumulate points which will give you access to discounts for your next stays depending on different levels. More information on that program here.

• By creating your online account (already client? Connect with your IDs on our website)
• Consult the section “my advantages”
• Subscribe to the fidelity program

During your stays, you are going to be able to cumulate points to reach differents levels and benefit from discounts. The levels are the following:

• HORTENSIA: from 1000 to 2500 points; you will benefit from a -5% discount for your next stays
• EPICEA: 2500 to 000 Points; you will benefit from a -10% discount for your next stays
• SEQUOIA: 5000 Points et +; you will benefit from a -15% discount for your next stays

The points are calculated depending on your stays at the Domaine. 1€ = 1 POINT (on the price of the nights only, pre-tax price)

You points will be credited on your account 3 days after your departure. You can consult your points on your online account.

You fidelity card in valid 2 years from the date of your subscription.

The fidelity program is nominative; only one account by person is possible.